Terms and Conditions
Please read my T&C’s carefully before purchasing, by purchasing with Raindrop Crafts you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Raindrop Crafts you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
All products are sold as home decor and not toys due to small parts.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail to the address provided. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
Raindrop Crafts accepts PayPal – You do not need a PayPal account to purchase with us. Raindrop Crafts does not store payment information, it is processed by PayPal.
Raindrop Crafts also accepts card payment via the Stripe payment system. Raindrop Crafts does not store payment information, it is processed by Stripe.
Any contract for purchases made through the website will be with Raindrop Crafts. Raindrop Crafts must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Raindrop Crafts will confirm
that your order has been received by sending an email to you at the email
address you provide. The shipment email will include your name, the order
number and the total price. Raindrop Crafts acceptance of your order brings
into existence a legally binding contract between us on these terms. Any term
sought to be imposed by you in your order will not form part of the contract.
In stock items will be posted in 2 to 3 days. Made to order items will take 7 to 10 days.
All parcels will be sent via Royal Mail 2nd Class postage. Proof of
postage is obtained for all parcels sent out.
Should your order not arrive, please contact Raindrop Crafts, a full refund or a replacement will be offered once 30 days has passed.
Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.
If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.
To Raindrop Crafts, 6 Featherby Drive, Watlington, King's Lynn, Norfolk, PE33 0TY. Email firstname.lastname@example.org:
I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
Ordered on [*]/ received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
*Delete as appropriate
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Raindrop Crafts.
Returning Custom Items:
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Raindrop Crafts; in this case, please refer to the returns section of this document.
6 Featherby Drive